Privacy Policy

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Privacy Policy

Privacy Policy

This privacy policy governs the collection, storage and use of personal information collected by us, Etex Building Performance Limited, via our websites at and It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you. Please read this privacy policy carefully – by accessing or browsing this website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this website. 

We do not and will not knowingly collect personal information from any unsupervised child under the age of 18. If you are under the age of 18, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian.

This privacy policy was last updated in January 2018. Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you. Please check back regularly to keep informed of updates to this privacy policy. 

Who we are
For the purposes of the Data Protection Act 1998, the data controller is Etex Building Performance Limited a company registered in England and Wales (registration number: 02163844) of Marsh Lane, Easton In Gordano, Bristol, BS20 0NE, United Kingdom. Our data protection registration number is Z4657132.

We respect your right to privacy and will only process your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws (as amended). 

If you have any questions about how we collect, store and use your personal information, or if you have any other privacy-related questions, please contact us by

Data collection
We only collect and use personal information that is specifically and voluntarily provided by a visitor to our website. We receive limited identifiable information, such as name, title, company address, email address, and telephone and fax numbers,  from website visitors.  Typically, identifying information is collected, stored and used to:

• Make this website available to you and to provide you with content which is tailored to your individual tastes (e.g. to register for certain areas of the site);
• Enquire for further information;
• Distribute requested reference materials;
• Provide you with services that you request; and
• Where you have given us your consent, to contact you (including by SMS and email) with products and services which we think may interest you. 

You are also able to send emails to us through the website. Your messages will contain your screen name and email address, as well as any additional personal information you may wish to include in the message.

We may also collect anonymised details about your visit to our website for the purposes of aggregate statistics or reporting purposes. However, you will not be identifiable from the anonymised details we collect for these purposes.

Disclosure to third parties
We recognise that your personal information is valuable and we take all reasonable measures to protect your information while it is in our care.

Personal information which has been submitted to Etex Building Performance may be shared with other member firms in the Etex Group network of companies where this is necessary to meet the purposes for which you have submitted the information (for example, to provide you with services that you request). Your personal information may also be transferred to third party service providers who process information on Etex Building Performance’s behalf, including providers of information technology, identity management, website hosting and management, data analysis, data back-up, security and storage services. As a result, your personal information may be transferred outside the country where you are located. This includes countries outside the European Economic Area (EEA). Please be aware that countries which are outside of the EEA may not offer the same level of data protection as the United Kingdom, although our collection, storage and use of your personal data will continue to be governed by this privacy policy. By submitting your personal information using the website, you agree to this transfer.  

Etex Building Performance may share your personal information to law enforcement, regulatory, or other government agencies or to other third parties as required by, and in accordance with, applicable law or regulation. If a third party acquires all (or substantially all) of our business and/or assets, we may share your personal information to that third party in connection with the acquisition.

Your personal information is not shared with any member firms in the Etex Group, or shared with any third party, for any purpose other than as set out in this privacy policy, unless otherwise disclosed at the point of collection. If there is an instance where your information may be shared for any other purpose, you will be asked for permission beforehand.

Our sites use cookies and other similar technologies to distinguish you from other users of our websites.  This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites. 

For detailed information on the cookies and other similar technologies that we use and the purposes for which we use them see our Cookie Policy

We have implemented generally accepted standards of technology and operational security in order to protect your personal information from loss, misuse, alteration or destruction. In particular, we ensure that all appropriate confidentiality obligations and technical and organisational security measures are in place to attempt to prevent any unauthorised or unlawful disclosure or processing of your personal information and the accidental loss or destruction of or damage to your personal information.  

No transmission over the Internet can ever be guaranteed secure. Consequently, although we will do our best to protect your personal information, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions on how to unsubscribe in each communication sent to you, or you may contact us by email to

Data retention
Your personal information will only be retained for as long as is required for the purposes for which it was collected or as required by law.

For example, your contact information (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until you request that we delete that information. Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate your requests.

Your rights
You have the following rights:

• The right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a few exceptions specified by law;
• The right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
• The right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.

If you wish to exercise any of the above rights, please write to us (either by post or by email) at the address specified above or, in respect of marketing communications, follow the instructions on how to unsubscribe, which will be set out in each communication sent to you. 

Mobile Apps
No data input or saved locally by the user is stored, shared or saved by ourselves or any third party. Analytics are used for the purpose of monitoring user activity and to improve our customer experience and service.

Third party sites
This website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this website and we cannot be held responsible for personal information that third parties may collect, store and use through their website.  You should always read the privacy policy of each website you visit carefully. 







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